We recommend temporarily disconnecting the external Thunderbolt device when doing the BIOS and firmware update on your computer. update BIOS first, Thunderbolt software second and Thunderbolt firmware last). In some cases, it's necessary to update the firmware in a certain order (e.g. When updating the driver and firmware for your computer, make sure to follow the instructions of the manufacturer. from Windows 7 to Windows 10), uninstall the Thunderbolt software and re-install the latest version, even if it's the same version. For Windows PCs, if the device is no longer recognized after upgrading your operating system (e.g.
How to find thunderbolt firmware version install#
For Windows PCs, update the Thunderbolt firmware (NVM) on your computer.For Windows PCs, update the BIOS of your computer.If it has a USB-C port but only supports USB, the Thunderbolt device won't work. Confirm that your computer supports Thunderbolt.If you own a second cable, test both to rule out any problems with the cable. Use the Thunderbolt 3 cable that was included.Disconnect and re-connect the Thunderbolt cable and/or restart the computer.Make sure that both the computer and the device are turned on and that the Thunderbolt 3 device is connected to the computer via the Thunderbolt interface.
To troubleshoot the scenario where a Thunderbolt 3 device is not recognized properly, we suggest checking following items: Why is my Thunderbolt 3 device not recognized? FAQ - Frequently Asked Questions - Knowledge Base
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